Terms & Conditions

Terms and Conditions
STANDARD TERMS AND CONDITIONS AND GENERAL TRADING
INFORMATION
1. These Terms and Conditions apply to all orders and supersede all others.
Receipt of acknowledgement of order by you, constitutes your acceptance that our
conditions are the only conditions that apply to the contract notwithstanding any
purported terms put forward by you.
2. PAYMENT TERMS
2.1 WEB ORDERS Payment is required at time of ordering and must be
completed prior to the production of your goods.
2.2 DISCOUNT Any discount codes must be entered at time of ordering and
cannot be applied once the checkout process has been completed. As such no
refunds for the discount amount will be made.
2.3 VAT If VAT is noticed on your order after the bill has been paid, you as the
customer are liable to pay the VAT in full
3. PASSING OF TITLE AND RISK
The risk in the goods shall pass to you on delivery.
4. PRODUCTS
We reserve the right to alter any details of products advertised without notice and
while every effort is made to describe goods accurately in the advertisement no
warranty is given as to accuracy and no responsibility will be accepted for error or
mis-scription and any resulting loss.
5. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of
any changes in the law or Government regulations requiring us to increase prices
by way of direct taxation, import duties, customs and excise duties or otherwise.
The prices are based on today¹s current costs of production and in the event of any
increase in wages or costs of materials to us occurring after the confirmation of
accepted contract, we shall be entitled to charge such increases to you.
6. PRICES
All prices quoted are exclusive of VAT and as such are subject to VAT at the current
rate where applicable.
7. DELIVERY
7.1. Every effort will be made to deliver on time, but any delivery day specified is a
best estimate and no liability is accepted for any loss arising from delay or error in
the delivery of the goods. All deliveries will be charged at the prevailing rates
applying at the date of such delivery.
7.2. Special rush deliveries can usually be arranged but will usually be subject to
additional charges (eg. rush print charges and rush delivery charges), which will be
charged to you at current commercial rates.
8. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5%
plus or minus of the quantity of printed goods ordered and you will be charged at
the contract rate for the quantity delivered.
9. CLAIMS
9.1. Claims arising from damages, delay or partial loss in transit must be made in
writing to us, so as to reach us within 5 days of delivery.
9.2. All claims with regard to the quality or quantity of the goods shall be made in
writing to us so as to reach us within 5 working days of receipt of goods or such
goods shall be deemed to comply as to quality and quantity within the terms of the
contract.
9.3. You must examine all goods delivered at the time of delivery. We shall not be
liable for any loss arising from damage caused to the goods in transit unless loss or
damage is noted on the delivery note at time of delivery.
9.4. Claims in respect of non-delivery must be made in writing so as to reach us
within 4 days from receipt of our invoice.
10. LIABILITY
10.1. Save in so far as defects in the goods cause death injury or damage to
personal property, our liability for any loss or damage suffered by you in respect of
the goods shall be limited to the contract value of the goods.
10.2. We can accept no responsibility for loss or damage arising from the supply of
goods under this contract unless you have fully complied with the notification of
claims procedure set out in clause 9.
10.3. Nothing in these terms and conditions shall affect the rights of a consumer.
11. CANCELLATION CHARGES
Please note that a 5% charge of the total value of the original order will be made on
all cancelled orders plus a £10.00 charge to cover administration costs. Any costs
incurred for work already carried out up to the date of written cancellation will also
be charged for and deducted before any refunds are made.
12. SAMPLES
These will be submitted on approval and will be charged if not returned in good
condition within 14 days. Accounts at any time after payment becomes due and
shall be in addition
13. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to
commencement of processing. Any increases in the order must be regarded as a
separate contract unless written notification is received before work commences on
the original order.
14. ARTWORK AND PRINTING
The entire copyright throughout the world in all printing plates, litho positives and
negatives, artwork, designs, photographic transparencies, negatives or positives
and any other artistic craftsmanship made by or for Launch HQ Ltd pursuant to or in
implementation of any contract with the customer shall belong to Launch HQ Ltd.
Launch HQ Ltd agrees that unless the customer becomes in default of any
obligation to make any payment to Launch HQ Ltd, it will not reproduce any such
items for any competitor in business of the customer.
15. PROOFS
If we have not been given printing approval after 14 days a 5% charge of the total
value of the original order will be made plus a £10.00 administration fee.
16. ON HOLD
If we have not been notified after 14 days a 5% charge of the total value of the
original order will be made plus a £10.00 administration fee.
17. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our
obligations under the contract arising from any cause outside our reasonable
control or by inability to procure materials or articles except at higher prices due to
any such cause and in such circumstances we shall be entitled by notice to
terminate the contract in whole or in part without incurring any liability whatsoever
to you.
18. MISCELLANEOUS
The contract between ourselves the Company and the Customer shall be governed
by and construed in accordance with English Law.
19. COMPLAINTS
Complaints must be made within 48hours of receiving your goods. Any complaints
made after this time period are void of any right to refund or reprint.